We have tried to make it as easy as possible for you to navigate our website and buy our beautiful furniture. When you are making such an important decision, there will always be questions you want to ask.
Below we have listed our client’s favourite questions with answers which we hope will help you in the decision making process. If you can’t find what you are looking please contact us. Alternatively our Customer services team can be contacted on T: 0330 2233057 (Mon-Fri 8.30-5pm)
Please note showroom visits by appoinment only.
How much is delivery?
Small parcels are priced at £15 per delivery
Medium parcels are priced at £35 per delivery
Large parcels are priced at £65 per delivery
Orders over £1000 are delivered free of charge to mainland UK
When a mixture of the sized parcels are ordered the delivery will revert to the highest nomination.
Where is my order?
You will be automatically sent an order confirmation from mailto:email@example.com, please add this address to your contacts to make sure this isn’t directed straight to your Junk folder.
Where is the Oli & Grace showroom?
We are an online business with a distribution hub in the East Midlands
How do I access my account?
Where do you ship to?
We ship to mainland UK as standard, offshore UK and International despatches are also available price upon request.
Can I change my delivery details?
Once logged into your account you can change your delivery address details
My order is faulty/arrived broken
If your order arrives faulty or arrives broken please contact us immediately by phone: 03302233057 or email: firstname.lastname@example.org where our representatives will be on hand to help. Before leaving poor feedback please give us the chance to resolve the error.
The wrong item has arrived
Please contact us immediately by phone: 0330 2233057 or email: email@example.com to resolve the issue.
How long does a refund take?
We aim to refund your funds inside 14 working days.
I want to return my order
If for any reason you are not happy with your purchase then you can return your item to us in it’s original condition and original packaging within 14 days for a refund (excluding delivery fees). Please ensure all items are packaged securely to withstand delivery. Failure to do so may result in Oli & Grace being unable to refund you, we cannot accept liability for goods lost or damaged in transit.