Returns

  • If for any reason you are not happy with your purchase, you can return your item to us in it’s original condition within 14 days for a refund (excluding delivery fees).
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
  • Please ensure all items are packaged securely to withstand delivery. Failure to do so may result in Oli & Grace being unable to refund you.
  • We cannot accept liability for goods lost or damaged in transit.
  • In the unlikely event the goods are faulty, please contact our dedicated customer service team: customerservice@oliandgace.co.uk.
  • If you would like to return an order you have made through our website or over the phone, simply complete the returns form that included with your order and enclose it with the items and post back to:Oli & Grace, Unit 7 Sanigar Court, Whittle Close, Newark, Notts, NG24 2DT
  • We are happy to arrange collection of the returing item but this will occur additional fees, please contact our customer services department: 0330 2233057 (customerservices@oliandgrace.co.uk)

    Returns

Once your returned order has been accepted by our warehouse , a full refund minus the relevant charges will be issued to the card used to place the order. Refunds can take up to 14 working days.